Enterprise Chat Agents That Resolve Customer Questions in Real Time
Botworks Chat lets you deploy a brand safe AI assistant on your website in days. Grounded in your approved knowledge, configurable by your team, and measurable in a single dashboard.
SOC 2 Type II | GDPR Ready | Live in days
Conversation trends
Workspace-wide interactions across all bots
Recent activity
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company.com training completed 2 hours ago
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Usage reached 68% of monthly limit 1 day ago
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Jane Smith joined the workspace 3 days ago
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company.com domain crawl finished 5 days ago
Chat That Scales Without Sacrificing Quality
Get Data from Different Sources and Train Your Enterprise AI Bot
Botworks connects your entire toolchain from start to finish, creating a continuous flow of intelligence that drives smarter operations and transforms every client interaction.
Yes — Margherita, Veggie Delight, and seasonal specials. Intent tagged as Product inquiry.
Everything Your Enterprise Needs in One Chat Platform
Understand intent, retain context, and deliver accurate responses grounded in your business knowledge.
Key Points:
- Understands customer intent across multi turn chats
- Retains conversation context for accurate follow ups
- Grounds every reply in approved business knowledge
- Delivers contextual answers in real time
Deploy one Botworks Chat agent across the web with consistent customer context.
Key Points:
- One agent across your web experiences
- Consistent customer context on every channel
- Unified conversation history for your team
- Seamless handoff when customers switch devices
Customize colors, fonts, logos, agent identity, and welcome messages to match your brand.
Key Points:
- Brand colors, fonts, and logo controls
- Custom agent identity and welcome messages
- Conversation behavior aligned to your tone
- Preview everything before launch
Train Botworks with documents and website content to deliver responses grounded in approved information.
Key Points:
- Upload documents or sync website content
- Automatic extraction, indexing, and learning
- Replies grounded only in approved sources
- Stay current as your knowledge changes
Protect enterprise data with role based access, data isolation, and controlled domain deployment.
Key Points:
- Role based access for administrators and users
- Data isolation across tenant environments
- Domain validation for secure website embedding
- Monitoring and protection against misuse
Track conversations, engagement, performance, and knowledge gaps from one dashboard.
Key Points:
- Conversation and engagement tracking
- Performance metrics in one dashboard
- Knowledge gap detection for better training
- Insights that guide continuous improvement
Add Botworks Chat to your website with a lightweight embed script and minimal setup.
Key Points:
- Lightweight website embed script
- Minimal technical setup required
- Go live in minutes, not weeks
- Secure, domain-controlled deployment
Built for Every Stage of the Customer Journey
Instant Query Resolution
Deliver accurate answers from your verified knowledge base in real time.
Product and Service Discovery
Guide visitors to relevant products, services, and information through natural conversations.
Onboarding and Customer Guidance
Help customers navigate setup, common questions, and next steps with contextual support.
Account and Service Inquiries
Provide accurate answers to common account, service, and business questions using approved information.
Customer Feedback and Insights
Capture ratings and comments after conversations to understand customer experience and improve performance.
Enterprise Security Built Into Every Chat
Role Based Access Control
Control platform access with defined permissions for administrators and users.
Multi Tenant Data Isolation
Keep organizational data isolated across tenants with architecture designed for secure separation.
Domain Restricted Embedding
Control where Botworks Chat can operate through approved domain validation.
Conversation Audit Trail
Maintain visibility into conversations and actions through comprehensive audit logging.
Misuse Monitoring and Protection
Monitor platform activity and protect Chat environments against unauthorized or inappropriate use.
Enterprise Encryption
Protect data in transit and at rest with enterprise security controls.
Secure, compliant, and built to scale
SOC 2 Type II | GDPR | HIPAA Ready | Encryption in Transit and at Rest
- SOC2 Certified
- HIPAA Compliant
- ISO 27001 Certified
- PCI DSS Compliant
- GDPR Compliant
- CSA STAR Compliant
Give Every Visitor an Instant Answer
Experience Botworks Chat handling your real customer questions in a personalized demo.
