We’re building the future of customer support
Great support shouldn’t mean long queues and repetitive work. Botworks gives every company an AI agent that resolves issues instantly — and makes support teams superhuman.
Our mission
We started Botworks because customer support was stuck between two bad options: slow, expensive human queues or dumb chatbots that frustrate everyone. We believed AI agents could finally deliver instant, accurate, genuinely helpful support — if they were grounded in real knowledge and held to real guardrails.
Today, Botworks agents resolve millions of conversations for support teams around the world. Customers get answers in seconds. Agents stop drowning in repetitive tickets and focus on the work that needs a human. And leaders finally get visibility into every conversation.
What we believe
Customers first
Every decision starts with the person on the other end of the conversation.
Trust by design
Accuracy, privacy, and guardrails aren’t features — they’re the foundation.
Ship and learn
We move fast, measure outcomes, and improve relentlessly.