Botworks builds intelligent Chat and Voice agents that help enterprises resolve customer requests, reduce service costs, and improve frontline productivity while maintaining the governance, security, and control enterprise operations require.
Great support shouldn’t mean long queues and repetitive work. Botworks gives every company an AI agent that resolves issues instantly and makes support teams superhuman.
Botworks is an enterprise AI company focused on one purpose, making every customer conversation faster, more useful, and easier to resolve. Our agents combine business knowledge, customer context, approved actions, and human judgment to help organizations serve customers at scale.
Botworks Chat handles customer conversations on the web. It is trained on your knowledge, stays within your guardrails, and resolves queries end to end without routing customers to a ticket queue.
Botworks Voice answers inbound calls instantly, understands what callers are asking for, retrieves their history, and captures service requests in a single conversation.
Botworks was built inside Veritis, an enterprise technology company that has spent two decades building the systems large organizations run on.
That is where we saw the problem clearly. Inside enterprise customer operations, the same pattern kept repeating: teams stuck between slow, expensive human queues, or chatbots that deflected without ever resolving anything.
The failure wasn't the AI. It was that nobody had grounded it in the enterprise's own knowledge, policies, and controls, or built it to the standards a regulated business actually operates under.
So we built Botworks to do exactly that.
Across Botworks deployments, Botworks agents resolve millions of conversations for support teams worldwide. Customers get answers in seconds. Agents stop drowning in repetitive tickets and focus on the work that needs a human. And leaders finally get visibility into every conversation.
The next generation of customer operations will not be built on ticket queues and IVR trees. It will be built on AI agents that resolve, remember, and respond at the speed customers now expect. Botworks intends to be the platform that generation runs on, globally, across every industry, at any scale.
Experience how Botworks can bring intelligent Chat and Voice experiences to your customer operations.
