Resolve customer support
with AI agents that actually work
Botworks builds, deploys, and manages AI support agents that resolve conversations end to end — across chat, email, and voice — in your brand voice, around the clock.
No credit card required · SOC 2 Type II · Live in days, not months
Trusted by modern support teams
Everything you need to automate support — safely
Not a brittle chatbot. A managed AI agent that understands your customers, follows your policies, and takes real action.
Omnichannel by default
One agent across chat, email, voice, SMS, and in-app. Consistent answers everywhere your customers reach you.
Grounded & on-brand
Answers come from your knowledge base and policies — never guessed. Guardrails keep every reply accurate and on tone.
Takes real action
Issue refunds, look up orders, update accounts, and escalate to humans through secure integrations with your stack.
From zero to autonomous in three steps
Connect your knowledge
Sync help center articles, past tickets, docs, and tools. Botworks learns your product in hours.
Configure & test
Set your brand voice, policies, and guardrails. Simulate thousands of conversations before going live.
Deploy & improve
Launch on every channel and watch resolution climb. QA and analytics surface what to improve next.
One agent across every channel
Deploy a single AI agent that shows up wherever customers are — web chat, email, voice, WhatsApp, and your mobile app. Context follows the customer, so they never have to repeat themselves.
- Drop-in web widget and email inbox automation
- Natural, low-latency voice for phone support
- Seamless handoff to human agents with full context
Grounded in your truth, always on brand
Every answer is retrieved from your approved knowledge and constrained by your policies. Configurable guardrails prevent hallucinations, off-topic replies, and out-of-policy actions.
- Answer only from approved sources
- Policy-aware actions with human approval thresholds
- Full audit trail for every conversation and action
See everything in one dashboard
Track resolution rate, CSAT, deflection, and cost savings in real time. Automated QA scores every conversation and flags gaps in your knowledge so the agent keeps getting smarter.
- Real-time resolution & satisfaction metrics
- Automated quality scoring on 100% of chats
- Knowledge-gap detection and suggested fixes
Support leaders trust Botworks
“Botworks resolved 68% of our tickets in the first month without a single bad answer reaching a customer. Our team finally focuses on the hard stuff.”
“We launched in nine days. The guardrails gave our compliance team confidence, and CSAT actually went up after we turned the agent on.”
Secure, compliant, and built to scale
Ready to put support on autopilot?
See Botworks resolve your real customer questions in a personalized demo. No engineering required to get started.