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Product Overview

One AI Platform for Every Customer Conversation

Botworks deploys AI agents across chat and voice that understand your customers, operate within your guardrails, and deliver resolutions at a speed and scale no human team can match alone.

Outcomes

Built for Resolution Across Every Customer Channel

70%
Conversations resolved without human intervention
<5 sec
Average response time
Reduction in support tickets
98%
Answer accuracy on trained topics
Botworks Chat Live
I need to change my delivery address before tonight.
Done. Address updated and carrier notified. Anything else?
Can you confirm the new ETA?
Updated window is 6:40–7:10 PM. Confirmation sent to your email.
Botworks Chat

Instant Answers, Real Actions

Instant, accurate conversations on the web. Grounded in your approved knowledge, aligned to your policies, and capable of taking real action.

Explore Chat
Support agent on a live voice call with a customer
Botworks Voice 00:42

Listening & resolving

“Refund approved. Confirmation is on the way.”

Botworks Voice

Natural Voice That Resolves

Deliver natural AI powered voice experiences that understand customer intent, retrieve relevant information, capture requests, and connect customers with human teams when required.

Explore Voice
Security At Every Layer

Governed, Compliant, Auditable

Role Based Access Control

Control platform access with defined permissions across users and teams.

Multi Tenant Data Isolation

Keep organizational data securely separated across tenant environments.

Domain Restricted Embedding

Control where Botworks Chat can operate through approved domain validation.

Conversation Audit Trail

Maintain visibility into conversations and actions through comprehensive audit logging.

Enterprise Encryption

Protect data in transit and at rest with enterprise security controls.

Security

Secure, compliant, and built to scale

SOC 2 Type II | GDPR | HIPAA Ready | Encryption in Transit and at Rest

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Experience Both Products Working on Your Actual Conversations

Bring your customer questions, channels, and compliance requirements to a tailored demonstration of Botworks Chat and Voice.

Botworks AI agents helping a support team resolve conversations