Every Call Answered, Every Caller Understood
Botworks Voice deploys enterprise grade AI agents that listen, reason, and respond in natural human conversation. From the first ring to full resolution, your customers speak with an agent that knows your business, recalls their history, and acts on their behalf.
SOC 2 Type II | GDPR Ready | Live in days
Measurable Voice Support Performance
From First Ring to Full Resolution
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Caller Connects
The AI agent answers instantly. No IVR menus. No hold queues. The caller speaks naturally, and the agent listens.
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Intent Classification
Botworks Voice classifies the caller's intent in real time. Service request, information inquiry, returning customer lookup, or general question. Each intent activates the appropriate conversation flow.
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Context Retrieval
The agent pulls relevant knowledge from your approved content and surfaces the caller's history, previous interactions, and profile data.
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Resolution or Handoff
The agent resolves the request directly or prepares a warm handoff with full context. Every interaction generates a structured transcript and summary for your team.
Answer Inbound Calls with Natural Conversation
Of course. I can see your current appointment for Thursday at 10 a.m. Friday at 2 p.m. is available — would you like me to move it?
Understand customer intent and maintain context throughout natural voice conversations.
Key Points:
- Retrieval Augmented Generation from your curated content
- Answers sourced from service guides, policies, and FAQs
- Content versioning ensures responses stay current
- Zero tolerance for fabricated or unverified information
Our standard service package includes a multi-point inspection, oil and filter change, fluid top-ups, and a road-test — based on your vehicle's approved service guide.
Deliver accurate responses using approved business knowledge, service information, and content.
Key Points:
- Caller identification via mobile number or vehicle number
- Instant retrieval of last visit, last inquiry, and service history
- Previous technician or advisor recall with reconnection option
- Continuity across calls, channels, and time
Welcome back. I found your last visit on March 12 for a brake inspection with advisor Priya. Would you like me to reconnect you with her, or book a new appointment?
Identify returning customers and retrieve previous visits, inquiries, and advisor information.
Key Points:
- Collects name, mobile, vehicle make/model/year, and VIN
- Captures preferred location, date, time, and service concern
- Loaner vehicle request and drop off or wait preference
- Generates structured service request with customer confirmation
Happy to help. I have your 2022 SUV on file. I can book Wednesday at 9 a.m. at Downtown Service, with a loaner reserved — shall I confirm that for you?
Captures customer details, service needs, preferred location, date, time, and other appointment requirements.
Key Points:
- Collects name, mobile, vehicle make/model/year, and VIN
- Captures preferred location, date, time, and service concern
- Loaner vehicle request and drop off or wait preference
- Generates structured service request with customer confirmation
I understand. I'm transferring you to your advisor now with your full call history and request details so you won't need to repeat anything.
Escalate conversations to your team when needed with relevant context, transcripts, and summaries.
Key Points:
- Intelligent escalation triggers based on sentiment and complexity
- Warm transfer with full conversation context and caller profile
- Callback scheduling when live staff are unavailable
- Post call transcript and summary delivered to your team
Absolutely. I'll send your appointment confirmation, location, and loaner details to this number on WhatsApp as soon as we finish.
Support customer interactions through phone calls and WhatsApp using consistent knowledge and context.
Key Points:
- Audio input and output for phone calls
- Text input and output for WhatsApp
- Unified customer profile across all channels
- Consistent brand voice and knowledge regardless of channel
What Botworks Voice Handles on Every Call?
Customer Questions
Answer product, billing, and policy questions instantly from your knowledge base — with grounded, on brand responses on every call.
Service Requests
Capture returns, bookings, and account changes with structured intake flows that validate details before anything is submitted.
Customer History
Look up orders, appointments, and account status during live conversations so callers never repeat themselves.
Callbacks
Schedule follow-ups and send confirmations when issues need more time to resolve, keeping customers informed without extra agent effort.
Human Support
Route complex or sensitive cases to your team with full transcript, intent summary, and captured fields for a seamless handoff.
Secure, compliant, and built to scale
SOC 2 Type II | GDPR | HIPAA Ready | Encryption in Transit and at Rest
- SOC2 Certified
- HIPAA Compliant
- ISO 27001 Certified
- PCI DSS Compliant
- GDPR Compliant
- CSA STAR Compliant
Hear What Botworks Voice Does With Your First Call
Request a live demo and test real call scenarios with Botworks Voice.
